Expert Customer Support Services
Phone Support
Veterans who have thrived in this industry take calls from your customers to deliver the best customer support services. We assign rosters on a 24 hour basis so we don’t miss out on a single call while supervisors oversee the whole operation.
Email Support
Teams of well versed experts answer emails from customers with enthusiasm and a deep understanding of your products and services. The team is supervised and managed at all times to make sure your customers get the care which they deserve.
Chat Support
Round-the-clock instant chat support that delivers quick and comprehensive customer care in real-time. Whether it is on your website or on social media messaging platforms, we have it all covered with our specialists who engage your customers with utmost enthusiasm.
Technical Support
With the increasing complexity of products and services, our staff helps out customers facing technical difficulties while guiding them with patience and courtesy. Only reasoned professionals are chosen for technical support campaigns for its complexity and importance.
Industries We Serve
Retail & E-commerce
Financial
Real Estate
Cleaning
Call Center
Healthcare
Energy and Utilities
Information Technology
How customer support sets you on the right track?
In a competitive environment where businesses focus on growth and expansion, it becomes mandatory to set priorities. Outsourced customer support is what most large businesses turn to as they shift their focus on more pressing matters. It does a lot more than making breathing room for organizations. Its cost effectiveness is a factor that paves the way for organizational growth as resources could be funneled elsewhere. It also creates a better brand recognition as outsourced customer support personnel make sure to leave a good impression. Outsourcing customer support services is the right way to go and is the usual practice of tech giants. Give us a shot and watch us take your organization beyond limits.
Professional Staff
We appoint staff who have at least 2 years of experience in the industry. Furthermore, we train new recruits and select only those who have proved themselves as being capable and reliable.
24 Hour Support
Our staff is trained extensively to provide round-the-clock support for customers as we assign different rosters for the whole day. We are also available on a 24 hour basis to provide reports for our clients
Autonomous Operations
What we do is completely managed by our team of supervisors who make sure our clients need only to issue the command as they follow up. All operations are carried out by us without the need for client supervision.
FAQ
If you so wish, you can talk to those who have been hand picked for your campaign. You can then proceed to thoroughly evaluate each staff member and dismiss them if you please. We make sure to provide as much control as we can to our clients in a bid to improve their experience with us.
If you wish to monitor the working processes of your campaign, we can arrange a live feed for you as well as integrated CRM software’s that allows us to share every customer data with the respective clients.
The roster you pick can be decided entirely by you and we allow such freedom for our clients but when it comes to the team, We make sure to employ a certain number that helps us keep costs to a minimum.
Our teams are trained especially before being picked for the job and that allows us a window of opportunity to spot the ones who are weak in English while trying our best to improve the English of those with a good potential. Our selection method only picks those with a certain proficiency in English and we turn away those who aren’t up to the mark.
The pricing we quote will contain no additional charges. However pricing can change depending on economic or geographic factors. Whatever changes there may be, we are obligated to provide documents for each of these and we ensure there will be no such hidden costs involved.
